Order & Pricing Policy
- To help us control costs, please build your order to a minimum of £40.00 + VAT.
- All prices are correct at the time of publishing (E & OE).
- Prices and specifications may change without notice.
- All goods remain the property of Hyda Business Supplies until full payment is received.
- VAT is charged at 20% on all goods and services, including delivery.
- All prices are in Pounds Sterling.
Delivery, Cancellations, Returns & Refunds
Orders are usually shipped within 1–2 working days (Mon–Fri) if items are in stock.
- Order Cancellations: Contact us before 4pm on the same day your order is placed. If goods have already been dispatched, a 75% credit will apply for “not required” returns.
- Office Furniture & Seating: Cancelled furniture orders will incur a 20% manufacturer restocking fee.
- Shortages or Issues: Must be reported within 48 hours of delivery.
- Returns: Notify us within 2 working days if you wish to return any items. Requests can be made through your eAccount.
Additional Return Terms:
- Returns after 10 days may only be credited at 75% of the value.
- Goods must be in pristine, resalable condition.
- If we collect items, credit will be 75%.
- If returned to our warehouse in perfect condition within 10 days, credit may be 100%.
- Returns after 10 days are at our discretion and may incur a 25% handling charge.
- Catering, chemical, special-order, and furniture items cannot be returned.
- Diaries and planners must be requested for return by 10th December of the prior year.
- Products over 3 months old cannot be returned.
Payment & Security
We use Stripe, PayPal, and other secure payment processors to collect and process payments. All payment details are encrypted using SSL technology to ensure your data is protected. Hyda Business Supplies does not store your full card details on our servers.